Refund Policy

Last updated: December 2024

Donation Refunds

Donations made using WeRaiseFunds software are generally considered final and non-refundable. WeRaiseFunds is a software provider: donations go directly to the fundraiser organizer's own payment account, and WeRaiseFunds never holds or has access to the funds. Any refund is therefore issued by the organizer through their own payment provider.

Exceptions

Organizers may consider refund requests in the following circumstances:

  • Duplicate or accidental donations
  • Unauthorized transactions
  • Fundraiser fraud or misrepresentation
  • Technical errors resulting in incorrect charges

Coupon Card Refunds

Coupon card purchases are non-refundable once purchased, as they represent an entry into a drawing with a chance to win prizes.

How to Request a Refund

If you believe you qualify for a refund, please contact the fundraiser organizer within 30 days of your transaction with the details below. If you can't reach the organizer, contact us and we will help put you in touch:

  • Your name and email address
  • The transaction date and amount
  • The reason for your refund request

Processing Time

Refunds approved by the organizer are processed by the organizer's payment provider, typically within 5-10 business days, and are credited to the original payment method.

Contact Us

For refund requests or questions about this policy, please contact our support team.